4 Reasons to Review Your Hearing Care Provider Online
Did you know that you can help out future patients and your healthcare provider simultaneously simply by providing a brief, honest review online?
As more and more people count on online reviews in selecting a healthcare provider, simply sharing your experiences can convince someone to finally get the help they need. And, you can enable your hearing care provider to address any concerns that could strengthen the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference? The following are four additional reasons you should review your hearing care provider online.
1. It’s simple to post a review online
Many hearing care providers have a website with a page dedicated to reviews, and this is the best place to start. Simply navigate to the website, find the review link, and publish a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal suggestions.
This means 8 out of every 10 people will take your review as seriously as a personal suggestion. If you had a pleasurable experience, providing a positive online review is by far the best way to get the message out, aiding other people to get the same high quality of care.
3. You can help provide a fair picture of the practice
Studies have shown that people are significantly more likely to publish reviews following a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Whether the negative reviews are called for or not, they will get posted. And if the positive experiences go undocumented, this will produce a distorted picture. If you think the practice deserves a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider enrich the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also feel that seeking to resolve issues privately is the ideal place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice privately. Quite often, the issues can be sorted out whereby both parties are satisfied. Although, if the issues were not dealt with to your satisfaction, you may believe that your negative experience must be shared.
In this case, in the name of honesty, you may want to publish respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about a more rewarding experience for potential patients.